FAQs

The time required to undertake design and construction of any project depends on a variety of factors including project scope/scale, whether council or certifier approvals are required, whether specialist consultants are required, and of course the input of the client – do you have a determined timeframe that you need to stick to? How long do you need to step away and consider your options with your colleagues or board members? Ultimately, we work very closely with all of our clients from the very first meeting to get a feel for each of these aspects and then we tailor a timeframe as efficiently as possible to your project and your needs. In an effort to expedite the initial phases of briefing, concept design and preliminary estimates, we have developed a 4-step process for stage 1 of our design process which aims to provide our clients with all the necessary preliminary components that will enable them to make informed decisions around the feasibility of their project early on. Click here to see our 4-step process (Attachment).

One of the first things we do with our clients is conduct what we like to call a ‘Discovery Meeting’. This is essentially where we meet with you to ‘discover’ the various aspects of the project that will drive our team forward and inform all decisions moving forward. To ensure we cover off on these for every project, we use the BANTER approach during the meeting, asking you questions around Budget (What are you prepared to invest?), Authority (Who is your decision maker?), Need (What is the Problem to be solved?), Timeline (When does the solution need to be implemented?), Experience (What are your previous experiences of design and construction & do you have any expectations moving forward?), Rebook (When is our next meeting?). This allows us to get to know you and you to get to know us all while informing us about your project and how best we might design it to meet your expectations across the board.

Not at all – Our 4-step process (which takes place at the very beginning of your project) includes the provision of a conceptual design paired with a bracketed estimate. The Bracket estimate provides you with a low number and high number which, based on our knowledge of past projects similar to your own combined with what we know of the current market, should encapsulate the best and worst case scenario relating to build cost for your project – giving you an opinion of probable cost at a very early stage to utilise for your business case.

Of course! We work on projects of many shapes and sizes, from small refurbishments or flooring installations, through to large multi-million-dollar new builds. Your small project is as important to us as the big ones as we value the long-term relationships, we have with our clients above individual projects or budgets. We would be more than happy to work with you to tailor our process and services to suit your project needs and guide you with the expertise available on our design and construction teams to help you get to your end goal.

Nobody like surprises. Unfortunately, as with all things in life, we cannot guarantee that something unexpected won’t pop up. However, we pride ourselves on our honesty and transparency throughout our design and construction process. We make sure that we work with you at all stages throughout the project to make sure that if an unexpected condition arises, we are able to approach it as a team with open communication and transparent methodology. Your concerns are always our concerns, and we work hard to meet (and often beat) your expectations as we believe strongly in our Company Mission: to build lasting relationships with clients by exceeding expectations and maximising outcomes within the client’s budget.

No problem - we get it! Just like you we have to do our own due diligence as well. We understand that everything is a process and we are happy to assist you in any way we can to make that process as easy for you as possible. Talk to our team and they will work out a bespoke Design contract that suits your project, and enable you to explore the design and approval pathways in detail before committing to moving ahead with the project.

Click here to see "The Journey"